We’d hoped to be cracking on with fitting the Quinn Therm this week, but Mick’s mother has been unwell, so he’s been busy making sure she’s okay and I don’t want to start cutting into expensive insulation without supervision, at least not the first time I do it!

That doesn’t mean I’ve been sitting here twiddling my thumbs, I’ve been literally talking the talk today.  Dougie the electrician called to say he thought it would be a really good idea if he, Derek the heating engineer and David the joiner all got together on site with me (and Mick if he’s not at work) to have a meeting about where the heating manifolds are going to go and how we’re going to disguise them.  It’s a very good idea, so I’m doing my utmost to make it happen.  He’s going to be here next week, Derek is flexible for days and times next week and I’m waiting for a reply from David – fingers crossed he can do next week as well, because once I know how far that manifold is going to be coming out from the kitchen wall and how that affects where the kitchen units can go in, then I can finalise the kitchen design and make myself that Howdens appointment.

ERG also rang me to say that Billy had the door situation under control and would give me an update soon and what was the situation with the window sills that were mentioned in the ‘work to be completed’ section of the job sheet?  Well, when the salesman came round to see me, I chose oak window sills, however I’m not sure the surveyor who came round noticed them on the paperwork (he started off by telling me it was only four windows and no door on his list!), as the two guys who did the installation said they weren’t on their job sheet and they hadn’t been given the materials – however, it would have been tricky to fit them without the framing in place.  So I’ve told ERG that I would be equally happy with either option out of (1) I call them when the framing’s done and they come up and do them or (2) they take the cost of materials and labour off the final invoice and I’ll get David to do them – they’re going to think about it and let me know.

This is the bit of the whole project so far that I’m least comfortable with.  Buying a house?  No problem.  Talking to financial institutions?  No problem.  Stripping out a house?  No problem.  Discussing project with tradesmen?  No problem.  Sorting out a problem with some work?  I come over all British and apologetic!  Mick reckons I’m too nice about things like this, but I’ve spent nearly 20 years working in customer or client-facing roles of one kind or another and know what it’s like to be on the receiving end of a complaint and, even if the customer’s being nice, it’s not the best part of your working day.  Hopefully we’ll get this resolved to everyone’s satisfaction.

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